Pan Pacific Hanoi

Please explain, if applicable, the carbon offsetting options you offer to corporations.

N/A

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

For additional information, please contact info.pphan@panpacific.com or hotline +84 24 3823 8888

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Pan Pacific Hanoi gradually replaces single-use plastics with more sustainable alternatives. • Using paper straws instead of plastic in all hotel outlets • Priority environmental friendly products to use for catering and housekeeping (purchase paper bag for bread instead of plastic bag) • Packaging are recycled and environmental friendliness (wooden cutlery, paper take-away box, bags from scratch) • Using recycled paper for internal usage • Using jug and glasses for water using in meeting room instead of water bottles.

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

No

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

Fitness centre limits number of guests, according to social distancing requirement during high-risk COVID-19 period.

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

Cleaning service fees are free once a day.

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Linens, towers are changed every 2 days.

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

N/A

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

Pan Pacific Hanoi cleans public bathroom once every 2 hours and the lobby once every 1 hour.

Please include a link to your public report on community impact if applicable.

N/A

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

N/A

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

For additional information, please contact info.pphan@panpacific.com or hotline +84 24 3823 8888